1. Introduction
Ayob Motors (“we”, “us”, “our”) is committed to protecting your personal information and handling it lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with POPIA.
2. Personal Information We Collect
• Name and surname
• Phone number and email address
• Physical address
• ID number or company details (when required)
• Information relating to enquiries, bookings, sales, finance applications, or trade-ins
• Automatically collected technical data such as IP address, browser type, device info
• Any information you voluntarily submit via website forms, WhatsApp, email, or phone
3. How We Collect Information
• When you complete a form on our website
• When you request a quote or book a service/test drive
• When you apply for finance
• When you communicate with us via WhatsApp, phone, or email
• When you visit or interact with our website
We may also collect limited automated data through cookies and reCAPTCHA.
4. Use of Information
• Responding to enquiries
• Processing sales, trade-ins, finance applications, or bookings
• Sending confirmations, follow-ups, or important updates
• Improving our website, customer experience, and service quality
• Internal administration, reporting, and record-keeping
• Sending marketing communications (only if opted in)
• Complying with legal or regulatory requirements
5. Google reCAPTCHA
Our website uses Google reCAPTCHA to protect forms from spam and automated abuse. reCAPTCHA may collect:
• Device details
• IP address
• Browser information
• Behavioural data (e.g., movement and interaction on the page)
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
6. Cookies & Tracking Technologies
We use cookies to improve your browsing experience. Cookies may:
• Remember your preferences
• Enable website functionality
• Improve performance and security
• Provide analytics through tools like Google Analytics
• Support reCAPTCHA spam protection
You may disable cookies in your browser, but some features may not function properly.
7. Sharing of Personal Information
• Finance institutions (when applying for finance)
• Third-party service providers assisting with hosting, security, or IT
• Legal or regulatory authorities when required
• Insurance or warranty partners (if applicable)
We do not sell your information to any third party.
8. Data Security & Retention
• We implement reasonable security measures to protect your data
• Data is stored only as long as required for legal or business purposes
• Data no longer needed is deleted or anonymised
9. Your Rights
• Request access to your information
• Request correction or deletion
• Withdraw consent where applicable
• Object to certain processing
• Opt out of marketing at any time
10. Updates to This Policy
We may update this Privacy Policy when required. The latest version will always be available on our website.
11. Contact Details
For privacy-related queries or requests, please contact us using the details on our website.